General  F.A.Q.

You can easily reschedule or cancel from the bottom of your email confirmation if it is 26-hours before your appointment.

If you were scheduled as a Regular/Prebook client and rescheduling your appointment, you would have to schedule as a New Client or? weeks +.  The regular/prebook price is only for those who schedule their next appointment before leaving their current appointment, and they keep that appointment.

If it is within 24-hours of your appointment, you will need to contact Spa Liz via DM, Text, Email, or Phone to cancel with her.  You can rebook online. All these ways can be found at the bottom of the website. 

When leaving a deposit or prepaying for a service and you cancel or reschedule your treatment before the 24-hour cancellation policy, the deposit will be applied to the next scheduled appointment, or you may request a refund by email within 48-hours of cancelation. 

All tinting and lamination patch test deposits require the first treatment must be performed within 72 hours test. If you cancel within the time frame between the two, your deposit is non-refundable. 

If the 24-hour cancelation policy is in effect, the deposit will go towards the balance of 100% of services booked, and your credit card on file will be charged the remaining balance. If we do not have your credit card on file or denied, an online invoice will be sent. You can not book until the remaining balances are paid. 

Please see the repeat rescheduler policy about deposits in this situation. 

Spa Liz is a kid-free and spectator-free spa.

Anyone who is not scheduled for a service will be asked to wait outside of the spa. If they cannot wait outside, your appointment will be canceled, and you will pay 100% of the service(s) booked.  You can reschedule before you leave. 

Legal guardians of minors who are receiving treatment are the exception.

Due to the one-on-one attention you receive at Spa Liz & Co. I ask for a 24-hour cancellation notice before your appointment.

Failure to give 24-hour notice, no show/ no call, or more than 15 minutes late for your appointment will result in full payment for all services booked to be charged to your credit card on file in our secure, save, encrypted booking software.

If the credit card on file payment does not go through, an invoice will be emailed to you to pay the fee online within 48 hours before you will be allowed to schedule another service.

If you are more than 10 minutes late, your appointment will end on time, and the full fee will be due. 

If you have a package through Spa Liz, then one service will be deducted from the package instead of having your card charged. 

If the 24-hour cancellation policy has been activated, the gift card or certificate will become void. 

At your appointment, please bring in your gift certificate.

Minors under 18 years of age may not receive services until a legal guardian has given written permission (please email for the form). They must be present at the first appointment for verbal consent but may leave the spa during the treatment or stay in the treatment room. Spa Liz will do above the neck waxing and only up to an Extended Bikini waxing.

Those 15 and under must have a parent that stays present during the session, and Spa Liz will not do any below-the-neck waxing. Spa Liz and Co, LLC does require a photocopy of a valid WI photo identification license of the parent or legal guardian before service(s) can be performed.

What forms of payment do you except?

Spa Liz accepts Cash, Visa, Master Card and Discover.

Please click "Gift Cards," and you will be directed to my secure purchase page. Gift Cards purchased for a dollar amount do not expire.  

Spa Liz no longer offers gift cards for certain services.

Gift Certificate/Cards fine print: Specials, discounts, coupons, promotions cannot be combined nor used to purchase packages or another gift certificate/cards. Gift certificates/cards can not be used to redeem on a special,  discount or promotion, etc.  Gift Certificate & Cards must be presented at the checkout. Not valid on previous purchases or online sales. They cannot be transferred to another person or redeemed for a different service, nor have a cash value. Not available for Loyalty Card Program points Rescheduling forfeits the Gift Certificate or Gift Card. 

Depending on when the gift certificate/card was issued, it may not be able to be found online. Please use the "Contact SpaLiz" form at the bottom stating services requested, times, and dates that work for you, and I will email you back within 48 hours. Also, please include gift certificate value or service, expiration, and gift certificate number or code, and I will attach it to your appointment.  At your appointment please bring in your gift certificate.

As a courtesy to my clients, I have an automated appointment reminder system setup. Spa Liz is not responsible for lost, deleted, or wrong information entered that would prevent you from receiving these reminders and missing your appointment. It is still your responsibility to remember your appointment and cancellation policy.

You should receive an email showing your appointment request was submitted within 10 minutes of it being submitted. It is suggested that you double-check that the time, date, and services are correct. 

We ask New Clients to please submit their health intake form ASAP to make they are not contradicted for treatment. Failure to submit a health intake form with 48 hours of booking could result in your appointment being canceled. You will be notified of a cancelation via the email you provided when scheduling. 

• When booking online, the system will always ask for a credit card to reserve the appointment if a card is not on file. Your card will not be charged. If the 24 cancellation policy goes into effect, one service will be removed from your package, if applicable. 
• The system does not recognize pre-paid packages at this time.  Please still book online, and your appointment will be connected to your prepaid package manually. 

Spa Liz understands that things come up, but due to the one-on-one attention, Spa Liz only allows a service to be rescheduled twice before a non-refundable full payment must be made to keep the third appointment.

If you have a package, one service will be deducted from the package if you reschedule or cancel a third time. 

If using a gift card or certificate, it will be voided after the third cancellation or rescheduling.

The rescheduling policy applies even if you reschedule or cancel before the 24-hour cancellation policy.  

• If you are more than 10 minutes late, your appointment will end on time, and the full fee will be due.
• If you are more than 15 minutes late, your appointment will be canceled, and the full fee will be charged.

My suggestion would be to email me and see if I have any same-day appointments available. Otherwise, you can book online 18 hours before the next day.

Packages can only be purchased in the spa and only.

Packages expire a year from the purchase date and are non-refundable, nor are they transferable.

Only a medical circumstance will an expiration date be adjusted and at Spa Liz's discretion. A doctor's note must be provided in the email requesting an extension. 

If you have a prepaid package(s) with Spa Liz for the appointment missed, Spa Liz will remove one service from the prepaid package to cover cancellation or no show/no call issue.

If you purchased a waxing package, I ask that you keep a regular waxing schedule to ensure you get the longest hair-free waxing period and your skin stays healthy.

The general rule: 

• Waxing is anything above the neck every 1 to 4 weeks and 4-7 weeks for waxing below the neck.
• Sugaring should be done every 3-4 weeks. 

If more than 7 weeks have passed since your last wax, a $10 fee will be added.

Cell phones/cameras or recordings are prohibited during any treatments as it is a distraction to you and me. If you must take a call, your session will still end at the scheduled end time.

If you are found to be under the influence of alcohol or any other intoxicant your service(s) will be forfeited and full payment will be due.

Any misconduct that is considered harassing or inappropriate will not be tolerated and the session will be terminated. Full payment will still be expected.

Cleanliness is an important aspect of a mutually respectful environment. At the arrival of your service, please be prepared with a clean body as we will show you the same courtesy.

Your privacy and modesty will be respected at all times during your services. Due to the nature of some of the services offered, I try to work within your comfort zone and flexibility to give you the best outcome. 

Your files and anything you may disclose to me in session is strictly confidential. I will not release this information to anyone without your written permission. The highest industry standards secure all intake forms and credit card information.

All sales are final that includes products, gift certificates, services, and packages. Spa Liz recommends if you are unsure about a product to please ask for a sample, and if possible, one will be given free of charge. 

Yes, Spa Liz does accept male clients but not for male genitalia waxing, as I am not trained in that service. 

Also note, if you are looking for some sort of "happy ending," you should know that I take my jobs very, very seriously here.

Understand that any illicit or creepy remarks, deeds, or advances made by clients will result in the service's immediate termination. The full fee will be charged for the terminated service. Spa Liz & Co. will deny any future appointments. I would hate to involve the authorities but won't hesitate to do so if the issue warrants it.

Spa Liz feels that the one-on-one attention that you will receive here will make you feel safe and secure to be who you are. The only service that I can not perform is male genitalia waxing as I am not trained in that specialty. 

If you have transitioned M>F please consult your doctor about genitalia waxing. It is usually recommended to wait a year to have any hair removal service in that area. A doctor's note will be required before service. 

Depending on your hormone medications, you may not be a candidate for certain services. Please consult with your doctor. 

Due to the services being offered at Spa Liz and Co. and to protect against credit fraud, all clients will be asked for a valid WI Photo Identification card and a copy made for records to ensure that an individual's safety is protected.

Failure to comply will result in your appointment being canceled and full services being charged to the credit card on file. 

If we do not have a credit card on file to be charged for canceling an online, payable invoice for 100% of the services booked, it will be sent to the email and text on file. 

The invoice must be paid within 48 hours before another appointment can be scheduled. 

Another reason you may receive an invoice is for a boutique item you may have purchased. 

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